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Every customer enquiry is important to us. By providing details about your business interests we can direct your enquiry to our most relevant team member.

Please don’t enter confidential information such as your bank account details here.
All fields are mandatory unless otherwise indicated as optional.

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Which international markets interest you?

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General enquiries

Address

HSBC Bank Middle East Limited


Complaints Handling Officer,
P.O Box 57,
Seef, Manama,
Kingdom of Bahrain

Would you like to make a complaint?

Your comments matter to us

At HSBC, your opinion matters. Should you have a complaint about the service you have received, please use one of the following channels to provide us with your feedback. HSBC Bank Middle East Limited has a Complaint Handling process in place, details of which are provided below.

Corporate Banking:
Kindly contact your Relationship Manager
For any escalations please send an email to:  cust.exp.corp.bh@hsbc.com

E-mail or write to us:
You can email us at cust.exp.corp.bh@hsbc.com or write to us using the address below.
You will receive a notification acknowledging your complaint and contacted within 2 working days.
In the event that we are unable to provide an immediate solution to your complaint, you will be provided with a Complaint Reference number, together with the approximate time frame required to resolve the matter. You will be contacted by the committed date with a full respo nse.

Escalation of a complaint:
If you are not satisfied with the response you have received by lodging your complaint through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Complaints Handling officer:
E-mail: cust.exp.corp.bh@hsbc.com

Letter, please write to:
Complaints Handling Officer,
P.O Box 57, Seef,
Manama, Kingdom of Bahrain

We will contact you within two working days following the receipt of your correspondence.

Customer not satisfied with the Bank's Response

If you do not receive a reply from the Bank's Customer Complaints Officer within 4 weeks, or you are not satisfied with the Bank's final decision, you have the right to refer the case to the Central Bank of Bahrain (CBB) within 30 calendar days from the date of receiving the Bank's letter. You can also submit the case through the 'Complaint Form' on the CBB's website www.cbb.gov.bh

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